Mohamed Farah

Mohamed FarahBarking, Essex
Tel: 07498883175
Email: [email protected]Personal ProfileCurrently developing my expertise in AI and machine learning, I am a technically proficient and seasoned professional with a degree in computer science. Having worked in teaching, quality assurance, and test administration for a considerable amount of time, I have a great deal of experience communicating with a variety of people, even in difficult situations.I have a strong desire to promote learning processes by encouraging growth, allowing for success, and fostering independence. Successfully managing a website and other online projects highlights my adaptability and commercial acumen, which are examples of my entrepreneurial skills.
I am outgoing, friendly, and dynamic, with a strong background in target-driven, varied work situations. I am also a proactive self-starter and cooperative team player.SKILLS PROFILE- PTTLS Qualified Trainer: Extensive experience in IT training, effectively educating diverse groups.
- Creative and Innovative: Demonstrates adaptability and initiative in various situations, creating engaging and impactful training sessions.
- Exam Invigilation Expertise: Proficient in overseeing Life in the UK and Professional Skills exams with meticulous attention to detail.
- Analytical and Interpersonal Skills: Strong ability to analyze information and communicate effectively with individuals from diverse backgrounds.
- Organized and Disciplined: Highly organized with a strong passion for education and maintaining high standards of discipline.
- Team Leadership and Flexibility: Proven flexibility and reliability, excelling as both a team player and leader in various work environments.
- Effective Educator: Skilled in delivering presentations and lessons both to groups and individuals, ensuring clear understanding and engagement.
- Problem-Solving Proficiency: Excellent problem-solving skills, maintaining a positive and proactive attitude.
- Confident and Assertive: Attentive and confident in different settings, capable of asserting authority when necessary.
- Quick Learner: Competent in rapidly understanding and assimilating new information and technologies.
- IT Proficiency: Highly skilled computer user, proficient with various platforms and software in IT.
- Independent and Team-Oriented: Works effectively to high standards both independently and as part of a team, consistently achieving goals.Professional ExperienceAug 18- Date PSI Services
Test Centre Administrator- Invigilation and Test Delivery: Responsible for the invigilation of exams and efficient delivery of tests to candidates, ensuring adherence to company policies and using careful judgment throughout the process.
- Candidate Verification and Guidance: Verify customer and candidate personal identification documents and explain the exam testing process and rules. Provide the highest levels of customer service by meeting candidate needs with understanding and respect.
- Security and Compliance: Conduct visual and physical security and identity checks on candidates, following company policies meticulously. Maintain a secure testing environment by performing test centre opening and closing procedures and ensuring that equipment and workstations are properly set up.
- Proctoring and Troubleshooting: Proctor and invigilate candidates while they complete their exams, addressing any issues that arise. Collaborate with internal departments, such as IT, to troubleshoot and resolve technical issues in the test centre.
- Candidate Support: Manage the candidate sign-in process, clearly explain the test process, and provide test results to candidates as needed. Ensure a smooth and respectful experience for all candidates throughout their testing journey.Jan 15 – Aug 18 Learndirect/ E-Assessment Department
IT Trainer/ Test Centre Validator and Invigilator –- IT Trainer (Full-Time): Responsible for delivering classroom-based training to young and adult students, covering a range of topics from basic digital skills to ECDL Levels 1 and 2. Additionally, I invigilate BCS and City & Guilds exams to ensure the integrity and smooth operation of the examination process.
- Test Centre Validator/Invigilator (Part-Time): In this role with the E-Assessment division of Learndirect, I validate test candidates and invigilate exams for the UK Home Office Life in the UK test as well as the Department of Education's Professional Skills exams. This role is carried out during evenings and weekendsJune 13 – Jan 15 LearndirectBusiness Analyst/Internal Verifier (Pan London)- Internal Verification Management: Oversaw the internal verification of Functional Skills, Customer Service, and Employability programs across multiple centres. Assigned tasks and set deadlines for Centre Managers, Tutors, and Administrators to ensure prompt verification and updates to Learner Support Systems and databases.
- Data and Reporting: Developed and provided weekly management statistics for the Senior Management Team, offering insights into program performance and areas for improvement.
- Staff Observations and Support: Conducted observations of staff course delivery as needed. Supported Centre Managers by providing action plans, training, and performance planning details to address ongoing staff performance issues related to internal verification, assessments, and observations.
- Improvement Planning and Data Management: Led improvement planning initiatives, approved all withdrawals and revocations, and collated and presented data to ensure continuous enhancement of program quality.May 13 –Jun 13 Tabs Training (Tuped to Learndirect)
Mar 10 - May 13 TLE Training (Tuped to Learndirect)
IT Trainer- Instruction and Training: Providing comprehensive guidance, training, and teaching to learners in Functional Skills ICT, ECDL ITQ Level 2, and ECDL Essentials Level 1 courses. This includes beginner to intermediate levels and instruction in MS Office applications (Word, Excel, PowerPoint, Access).
- Mentoring and Support: Mentoring, supporting, and motivating learners throughout their learning journey. Responsibilities include setting and marking assignments, providing constructive feedback, and maintaining accurate records of learners' progress and development.
- Administrative Duties: Managing administrative tasks and coordinating assessment processes efficiently. This includes invigilating exams, addressing candidate queries, and assisting learners with test preparation.
- Learner Coordination: Scheduling appointments and contacting learners to discuss course progression and attendance. Maintaining an organized filing system and ensuring all required documentation is collected and managed properly.
- Confidentiality and Professionalism: Handling confidential information with the utmost professionalism. Ensuring learners are aware of company policies, procedures, and regulations.
- Time Management: Meeting deadlines, adhering to schedules, and prioritizing tasks to ensure targets are met. Demonstrating the ability to perform under pressure.
- Policy Compliance: Understanding and adhering to policies such as Safeguarding, Health and Safety, Equality, and Data Protection.Jan 10 – Mar 11 Tuition Centre - Durning Hall Community Centre
Voluntary Part-time Teaching Assistant- Aiding Tutors with the delivery of English Lessons Maths and Science
- Assisting staff by helping students with coursework and exam preparations
- Working with students from the ages of 11-16
-Dec 07 - Mar 08 Barking and Dagenham FE College
LSA- Learning Support Assistant- Support the IT Division
- Assisting both students and Lecturers in a variety of different areas within the curriculum
- Supporting lesson preparations
- Maintaining records of students
- Liaising with senior staff to suggest new developments
- Support students with special educational needs (SEN)
- Teaching on occasions when required to cover lessonsSep-Dec 07 Barking College of Further Education, Romford
1st/ 2nd line IT TechnicianManaged the day-to-day running of a small network and provided technical assistance to staff Liaising between teaching and technical staff, to communicate staff needs and provide technical solutions when required
First-line helpdesk support was provided for both students and lecturers
Performing updates and maintenance of the content on the Moodle virtual learning environment, amending their specific subject areaQualifications and AccreditationsJan 2014 | International House London- CELTA Cambridge Level 5Jan - Feb 2013 | Learning & Skills Improvement Service- Safeguarding QualificationDec 2012 - Jun 2013 | JHP Academy- PTTLS Teaching QualificationSep 2006 - Jul 2009 | City University, London- BSc Computer Science with Distributed SystemsSep 2004 - Jul 2006 | Barking and Dagenham College- Advanced AVCE ICTSep 2003 - Jul 2004 | Barking and Dagenham College- GNVQ Intermediate ICTSep 97 - Jul 02 Loxford School of Science & Technology
GCSEs: 9 including English and MathsAchievements- Successfully trained over 30 staff members and multiple cohorts of professionals from both public and private sector organizations.
- Member of IFL- Institute for Learning (UK)
- Experienced Business Analyst/Internal Verifier at the largest training provider in the UK, Learndirect
- Delivered and Developing training material for the following courses:
- ECDL ITQ Level 1 & 2 including Improving Productivity
- ECDL Essential Skills
- Computer Basics, Social Networking, Digital Media, Internet Security
- Functional Skills ICT
- ESOLinterestslearning new technology and teaching others.ReferencesAvailable Upon Request